Consumer Law

Consumer Law in Vietnam aims to protect the rights and interests of consumers while ensuring fair business practices in the marketplace. The regulatory framework governs various aspects, including product safety, advertising, sales practices, warranties, and dispute resolution. Businesses must comply with laws related to information transparency, contractual fairness, and liability for defective goods or services.
We provide comprehensive legal support to businesses in navigating consumer protection regulations, drafting compliant sales agreements and warranty policies, and handling consumer complaints or disputes. Our services also include advising on advertising practices, product recalls, and compliance with e-commerce consumer regulations. In the event of disputes, we represent clients before consumer protection authorities or in litigation to safeguard their interests.
By partnering with us, businesses can ensure compliance with Vietnam’s consumer laws, build trust with their customers, and mitigate legal risks, contributing to sustainable business growth and market credibility.

Product Specifications and Labelling

Product Specifications and Labeling are critical components of consumer protection and regulatory compliance in Vietnam. Businesses must ensure that product labels provide accurate, clear, and complete information, including details on ingredients, usage instructions, warnings, origin, and shelf life. Non-compliance with labeling regulations can result in fines, product recalls, and reputational damage.

We assist clients in navigating the regulatory requirements for product specifications and labeling across various industries, including food, cosmetics, pharmaceuticals, and consumer goods. Our services include reviewing and drafting product labels, ensuring compliance with mandatory labeling standards, and advising on advertising claims and certifications. We also support clients in managing regulatory audits and addressing potential violations.

Product Quality and Safety

Businesses must meet industry-specific safety standards, technical specifications, and quality requirements to maintain market credibility and avoid legal consequences. Non-compliance can lead to product recalls, fines, liability claims, and reputational harm.

We support clients in developing and implementing effective quality control and safety protocols across industries such as food, cosmetics, pharmaceuticals, and consumer goods. Our services include advising on mandatory product testing, certification processes, and regulatory documentation. We also assist in managing product recalls, responding to regulatory inspections, and resolving disputes related to product quality and safety concerns.

Consumer Contracts

Consumer Contracts form the legal foundation for transactions between businesses and consumers, outlining the terms and conditions of the sale or provision of goods and services. Consumer contracts must comply with regulations that ensure transparency, fairness, and the protection of consumer rights. Businesses must avoid unfair terms and provide clear information on pricing, warranties, returns, and dispute resolution procedures.

We assist clients in drafting, reviewing, and updating consumer contracts to ensure compliance with applicable laws and industry standards. Our services include advising on key contractual provisions, such as liability limitations, refund and exchange policies, and dispute resolution clauses, to align with both regulatory requirements and business objectives. We also provide guidance on e-commerce contracts and online terms of service to address digital consumer interactions.

Key Contacts

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Consumer Law

Duong Thanh Long

Nguyen Quoc Phong

Nguyen Quang Hai

Nguyen Hong An

Vo Quang Hung

Phan Thi My Loan

Tran Sy Quang